1. Personal data controller

Your personal data are processed by:

2. What data we may collect

Depending on the service requested, we may process:

• your first name, surname and contact details;
• data required for booking and concluding the agreement;
• information about the trip, accommodation and selected services;
• passport or identity document details when required for booking, insurance, visa processing or border crossing;
• payment information and fiscal documents;
• messages, requests, complaints and other communications submitted to SICRO TRAVEL;
• recordings of calls made through our official telephone numbers, after the caller has been informed;
• photographs and video recordings taken during trips;
• technical data concerning the use of the website and cookies.

3. Why we use your data

Personal data may be used for:

• preparing offers and responding to requests;
• making and administering bookings;
• concluding and performing the travel services agreement;
• organising transport, accommodation, insurance and included activities;
• sending the agreement and information required for the trip;
• processing payments and complying with tax obligations;
• handling complaints and preventing abuse;
• protecting the security of the website and information systems;
• sending commercial offers only on the basis of the consent provided;
• publishing photographs and video materials while respecting the rights of the persons depicted.

4. Who we may share your data with

When necessary to provide the service, personal data may be shared with accommodation providers, carriers, guides, tour operators, insurance companies, payment processors, IT service providers and other parties involved in organising the trip.

Personal data may also be disclosed to public authorities when SICRO TRAVEL is legally required to do so.

5. Marketing, photographs and video materials

Offers and promotional messages are sent only to persons who have provided their consent through a separate option. Consent may be withdrawn at any time.

Photographs or video recordings may be taken during trips. Participation in group photographs is optional. Anyone who does not wish to appear may choose not to enter or may step out of the frame, without affecting their participation in the trip.

6. Your rights

Subject to the conditions provided by law, you may request:

• access to your personal data;
• correction of inaccurate data;
• deletion of your data;
• restriction of processing;
• withdrawal of consent;
• discontinuation of promotional messages;
• objection to certain types of processing.

Requests concerning personal data protection may be sent to [email protected] .

7. Policy update